The Author v Ryanair

The result may not be what you’d expect as we look at the no-frills airline and its novel attitude to customer service

Jones v O’Leary: it could get nasty

After the usual wait being kettled in a draughty corridor, I finally made it out onto the tarmac at Edinburgh airport. Two lads were directing passengers onto the Ryanair flight to Malaga. I waved an empty suitcase at one of them and handed it over to one of the lads. He burst out laughing.

“Got you, did they? Happens t…